Sky glass TV not working

[AJa3]

My Sky glass TV has not even turned back on since they rolled out the update that crashed it for everyone last week. I have tried the recovery steps many times. It does absolutely nothing & is stuck in updating software connecting mode. Anyone know how to fix this because I am getting absolutely nowhere with customer services, all they do is tell me to repeat the recovery steps?!  

[Mark39]

Is your Glass connected via WiFi? It sounds like it's having difficulty establishing a connection to the Internet. Are you able to try connecting it to your router temporarily via ethernet cable? 

[Jacq5]

I'm the same and now every time I go to put in my postcode it comes up as capitals so still cannot get into account.

TV since crash 11 days ago seems to be on a loop.

its ridiculous for such a big technological company to have customers paying for this and not the first error with Sky Glass Tv either.

I also found out the reason my bill was so high was I was being charged for Netflix twice, yet I signed only for the Sky deal. A year of over paying and it's almost impossible to get through to a human.

[Mark39]

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@Jacq5 wrote:

I'm the same...

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If you're stuck on the same connecting/updating page, try the same suggestion.

[Exiled-in-HH]

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@Jacq5 wrote:

I'm the same and now every time I go to put in my postcode it comes up as capitals so still cannot get into account.

TV since crash 11 days ago seems to be on a loop.

its ridiculous for such a big technological company to have customers paying for this and not the first error with Sky Glass Tv either.

I also found out the reason my bill was so high was I was being charged for Netflix twice, yet I signed only for the Sky deal. A year of over paying and it's almost impossible to get through to a human.

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Sky bills are itemised ... did you have two entries for Entertainment?