Sky glass TV fault

[Me41]

It's just another failure of Sky to ensure customer satisfaction. I have had a faulty Glass TV for 7 months and Sky are refusing to replace it. They are the worst company in the world at customer service. 

(Removed)

Moderator note: Removed campaigning

[Pete2511]

If this happened to me, I'd be cancelling the direct debit for the payment informaing Sky of what I have done and stating that repayments will resume once the service I am paying for has resumed.

[TimmyBGood]

@Pete2511 

As repeated many times in this forum, all that does is automatically put the customer in the wrong and causes communication with Sky to cease, while realistically exerting precisely zero pressure on a multi billion pound company.

[Pete2511]

@TimmyBGood - totally agree but what else can the 'little guys' do?

[TimmyBGood]

---

@Pete2511 wrote:

 what else can the 'little guys' do?

---

Keep in communication (and logging it) while insisting politely but firmly that a supplier of goods and services does have specific obligations under consumer protection legislation.

The point is to demonstrate that Sky is in breach of contract, not to put oneself in that situation through missing payments.  In particular, part of the monthly cost of Glass is repayment of an unsecured personal loan and defaulting on those can get really painful.

[TimmyBGood]

The complication here is the possibility that intentional action (deployment of a software update) by a manufacturer/supplier has caused an out-of-warranty device to fail, and as I mentioned above I doubt that's a situation specifically covered by existing regulation.

[Pete2511]

Thank you for the chat @TimmyBGood - I do agree with you, my initial answer is borne out of frustration really in previous similar situations. 😊

[Exiled-in-HH]

---

@TimmyBGood wrote:

The complication here is the possibility that intentional action (deployment of a software update) by a manufacturer/supplier has caused an out-of-warranty device to fail, and as I mentioned above I doubt that's a situation specifically covered by existing regulation.

---

It would be a good idea to bring this thread to the attention of the Community Messaging Team with a superuser referral🤔

[Shorty12345]

My sky glass has devolpemed a hardware issue and my screen is split down the middle same situation out of warranty still paying for it and sky won't replace it 20yrs loyal customer absolutely shocking 

[Jporch316]

---

@Exiled-in-HH wrote:

---

@TimmyBGood wrote:

The complication here is the possibility that intentional action (deployment of a software update) by a manufacturer/supplier has caused an out-of-warranty device to fail, and as I mentioned above I doubt that's a situation specifically covered by existing regulation.

---

It would be a good idea to bring this thread to the attention of the Community Messaging Team with a superuser referral🤔

---

This wouldn't come under the remit of the messaging team, 

[Exiled-in-HH]

---

@Jporch316 wrote:

---

@Exiled-in-HH wrote:

---

@TimmyBGood wrote:

The complication here is the possibility that intentional action (deployment of a software update) by a manufacturer/supplier has caused an out-of-warranty device to fail, and as I mentioned above I doubt that's a situation specifically covered by existing regulation.

---

It would be a good idea to bring this thread to the attention of the Community Messaging Team with a superuser referral🤔

---

This wouldn't come under the remit of the messaging team, 

---

Really ... should the Messaging Team make that decision😟

[peter-marlow+1966]

You could try trading  standards guys 

Go them and see if they can help you 

[Shorty12345]

I've phoning them later today 

[Fothergill1]

---

@Exiled-in-HH wrote:

---

@Jporch316 wrote:

---

@Exiled-in-HH wrote:

It would be a good idea to bring this thread to the attention of the Community Messaging Team with a superuser referral🤔

---

This wouldn't come under the remit of the messaging team, 

---

Really ... should the Messaging Team make that decision😟

---

@Exiled-in-HH  Unfortunagtely the answer is no as there are guidelines as to what can be escalated to the Community Messaging Team and as mentioned by @Jporch316 this situation would not one of them.

[Exiled-in-HH]

---

@Fothergill1 wrote:

---

@Exiled-in-HH wrote:

---

@Jporch316 wrote:

---

@Exiled-in-HH wrote:

It would be a good idea to bring this thread to the attention of the Community Messaging Team with a superuser referral🤔

---

This wouldn't come under the remit of the messaging team, 

---

Really ... should the Messaging Team make that decision😟

---

@Exiled-in-HH  Unfortunagtely the answer is no as there are guidelines as to what can be escalated to the Community Messaging Team and as mentioned by @Jporch316 this situation would not one of them.

---

If this issue doesn't deserve referral ... those guidelines need serious review🙁

Which aspect of those guidelines does this issue not qualify for referral?