Sky becoming unwatcable

[Bryan1103]

My Sky glass has become so unstable it's no longer watchable. For no reason it goes blank then technical difficulties, then no wi-fi connection. I have to keep doing the hard reset and update the software EVERY DAY. No other item connected to the WiFi has a problem and when watching Netflix it's fine. Really have had enough now. 

[BenJoBanjo]

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@Bryan1103 wrote:

My Sky glass has become so unstable it's no longer watchable. For no reason it goes blank then technical difficulties, then no wi-fi connection. I have to keep doing the hard reset and update the software EVERY DAY. No other item connected to the WiFi has a problem and when watching Netflix it's fine. Really have had enough now. 

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This is normally symptomatic of a broadband connection issue. Have you checked the speed your Glass TV is actually receiving? To do this you need to run a network check from the get help menu within the Netflix app. 

Sky Glass requires a constant stable connection of at least 25Mbps in order to function with any sense of reliability, preferably a lot more. 

[Bryan1103]

My broadband speed is 850 to 950 Mbs and I updated my broadband with a new router to eliminate that. 

[BenJoBanjo]

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@Bryan1103 wrote:

My broadband speed is 850 to 950 Mbs and I updated my broadband with a new router to eliminate that. 

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Probably best to ring Sky for further troubleshooting. You may have a failing network card inside the TV. If you're still under warranty they will replace the TV.