Sky ad skipping stopped working

[Doblinsky]

I paid for ad skipping about a month ago and it was brilliant, now nothing seems to skip, it just pauses and then continues. What could be the issue please?

[GD1]

@Doblinsky  Have you tried rebooting your Glass TV 

[Doblinsky]

I'd not thought of the old turn it off and on again trick. A classic I should not have overlooked! Will give it a try. Thanks 

[Doblinsky]

.... also as a bit of a dinosaur and technophobe, not actually sure how to reboot it. Any tips gratefully received. Thanks again

[Exiled-in-HH]

You can restart via settings😉

[MarkGoldsmith]

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@Doblinsky wrote:

.... also as a bit of a dinosaur and technophobe, not actually sure how to reboot it. Any tips gratefully received. Thanks again

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1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

[Doblinsky]

Thank you. Very comprehensive instructions; now done. I'll give it a whirl. 

[Jporch316]

Alternatively pull the plug for a few

minutes