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Discussion topic: Sky Live Glass Camera Launch & Technical Enquiries

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This message was authored by PieMark This message was authored by: PieMark

Sky live…. We getting new apps?

Appreciate it's only just been released effectively but any plans for new apps to be released? Preferably some that stop me screaming at the kids "STOP THROWING YOUR THISTS TO CLOSE TO THE TV!!"

(wack a mole and fruit ninja mainly)

This message was authored by GD1 This message was authored by: GD1

Re: Sky live…. We getting new apps?

Posted by a Superuser, not a Sky employee. Find out more

@PieMark wrote:

Appreciate it's only just been released effectively but any plans for new apps to be released? Preferably some that stop me screaming at the kids "STOP THROWING YOUR THISTS TO CLOSE TO THE TV!!"

(wack a mole and fruit ninja mainly)


No one on the forum will know of any future apps releases as Sky don't tend to make any releases public until it's time.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by PieMark This message was authored by: PieMark

Re: Sky live…. We getting new apps?

I sometimes wonder what's the point of the community these days. Everytime someone asks something or posts something you think what's the point cause you're just gonna get shot down or be told something that isn't true based on past posts. 🤦🏻🫣

This message was authored by Miklos This message was authored by: Miklos

Sky Live software version - CH000.032.0P

Just realised that the Sky Live software version gone up by one: CH000.032.0P

 

20230716_002532.jpg

Does anyone find some enhancements?

55" Sky Glass Anthracite (Ethernet) • Sky Live (VC100-ant) • Whole Home pack with 1 SKY Stream Puck (WiFi)
512Mbit FTTP Internet (Fibrenest)
This message was authored by Kevin-7248 This message was authored by: Kevin-7248

Re: Sky Live software version - CH000.032.0P

If you don’t noticeably find anything, it’ll be bug and software improvements of smoothing out the wrinkles only. 

••••¥¥¥¥•••••¥¥¥;••••••¥¥¥¥
Sky Glass 65”
Sky Fibre 500 WiFi Max
Been a sky customer through the ages from before HD boxes were a thing! When sky was a box you had to wind up to work 
This message was authored by Kevin-7248 This message was authored by: Kevin-7248

Re: Sky live…. We getting new apps?

Because AI is secretly entering in the back door to manipulate and confuse… be wise… don’t let it fool you 

••••¥¥¥¥•••••¥¥¥;••••••¥¥¥¥
Sky Glass 65”
Sky Fibre 500 WiFi Max
Been a sky customer through the ages from before HD boxes were a thing! When sky was a box you had to wind up to work 
82bit
Topic Author
This message was authored by 82bit This message was authored by: 82bit

Re: Sky Live software version - CH000.032.0P

Perhaps this update actually makes the thing work when you select the sky Live tile, which for me at least seemed to be entirely random whether or not it would work. 

~-~-~-~-~-~
Sky Glass 65” with Sky Live
Sky Glass 43” with Sky Live
Sky Stream Puck + Sky Soundbox
Sky Stream Puck x3

BT FTTP:
↓920Mbps
↑110Mbps
~-~-~-~-~-~
This message was authored by mummyjo1 This message was authored by: mummyjo1

Sky Live loading.

Every time I click on a game/app/movement, I get the message 'Sky Live is still loading. Please wait until it's finished powering up before trying again'. Why? I have to go through the rigmarole of unplugging and plugging back in the camera, swapping hdmi slots back and forth, telling settings that I've done that, swapping them back, telling settings I've done it again, then turning the whole TV off and on again before it actually works!! What is going on??

This message was authored by Addie15 This message was authored by: Addie15

Re: Sky Live loading.

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by mummyjo1 This message was authored by: mummyjo1

Re: Sky Live loading.

Thats great, thank you @Addie15.

This message was authored by Paul+S+18 This message was authored by: Paul+S+18

Re: Sky Live Glass Camera Launch & Technical Enquiries

I'm having horrific luck with the sky live camera. It almost never works and is in a perennial state of loading despite disconnecting/reconnecting the lead at the back of the camera. I've power cycled the TV multiple times and even the router in case a software update was corrupted. Nothing. Also, the video booth has a really poor quality image even though the lighting is more than sufficient. 

 

 

 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Live Glass Camera Launch & Technical Enquiries

Posted by a Superuser, not a Sky employee. Find out more

@Paul+S+18 

Hi. - sound like a defective unit - I can escalate to skys online chat help or you can give sky a call ?

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky Live loading.

When you first installed  it did you  get  the on screen  message  that sky live is ready to use ?

This message was authored by mummyjo1 This message was authored by: mummyjo1

Re: Sky Live loading.

@peter-marlow+1966 I did, thank you. Its been installed a couple of weeks now,.

This message was authored by morsey247 This message was authored by: morsey247

Re: Sky Live loading.

Same issue for me too. 

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