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Discussion topic: Sky Glass

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This message was authored by SANDZ21 This message was authored by: SANDZ21

Sky Glass

Every time I enter my pin to watch a movie etc my sky glass turns off

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This message was authored by Tim+Adams This message was authored by: Tim+Adams Answer

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @SANDZ21 

 

Have you tried turning it off at the socket, wait a few mins and then back on again?

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps

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This message was authored by Tim+Adams This message was authored by: Tim+Adams Answer

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @SANDZ21 

 

Have you tried turning it off at the socket, wait a few mins and then back on again?

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
SANDZ21
Topic Author
This message was authored by SANDZ21 This message was authored by: SANDZ21

Re: Sky Glass

Yes I have tried that several times and still no change

This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @SANDZ21 

 

You're probably best to call Sky directly for troubleshooting as that isn't normal behaviour and if it still happens after being switched off there's an issue.

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
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