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Discussion topic: Sky Glass won’t reconnect after internet went down

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Message posted on ‎10 Apr 2024 04:55 PM

Sky Glass won’t reconnect after internet went down

Hi .. after the sky broadband issues this morning I am unable to reconnect sky glass. I have followed all the instructions on the tv , I have switched on and off but it still won't connect. Any ideas please 🙏

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎10 Apr 2024 04:59 PM

Re: Sky Glass won’t reconnect after internet went down

Posted by a Superuser, not a Sky employee. Find out more

@Sandra37  Have yo actually tried resetting the network on the glass tv?  https://www.sky.com/help/articles/sky-glass-no-wifi-connection-osm

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Sandra37

Message posted on ‎10 Apr 2024 05:03 PM

Re: Sky Glass won’t reconnect after internet went down

I have pressed the WPS button on the router, it says searching but not connecting . I read on line that you can reset but I can't find the reset tab 

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Message posted on ‎10 Apr 2024 05:06 PM

Re: Sky Glass won’t reconnect after internet went down

The only screen I can get on the  tv is 'Get Connected' which I can follow through to ' Network Connection' but it won't connect 

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Message posted on ‎10 Apr 2024 05:22 PM

Re: Sky Glass won’t reconnect after internet went down

Posted by a Superuser, not a Sky employee. Find out more
@Sandra37 wrote:

Hi .. after the sky broadband issues this morning I am unable to reconnect sky glass. I have followed all the instructions on the tv , I have switched on and off but it still won't connect. Any ideas please 🙏

Have you also tried rebooting your router by unplugging it for about a minute?

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Message posted on ‎10 Apr 2024 05:39 PM

Re: Sky Glass won’t reconnect after internet went down

Thanks .. switched everything off for 30 min and has now reconnected 🙏

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