Sky Glass tv freezes every few seconds

[theDoc41uk]

On some programmes the picture and sound freezes every few seconds.

[peter-marlow+1966]

Open your  Netflix  app go to get help go to check your  network  and run  it, it will  tell you what  speed your  tv is getting, also how are  you  connected  to the Internet  wifi is not  very stable, ethernet  cable  is better  from the hub  to the tv, 

[peter-marlow+1966]

I have sky gigafast  broadband  full fibre to the property  900mbps  to the hub, 55inch  sky glass tv puck, lg 43inch  smart  tv, freesat box, xbox, chrome  book, 3 mobile  phones, tablet, 3 alexers, and a 55inch  Samsung  smart  tv, no freezing, no dropping  out, 

You need the sky glass  tv to be receiving  a minimum  of 50mps to work, as uhd needs 35mps 

[theDoc41uk]

Thanks for your help.  Connection speed is 89.74Mbps.

I have turned off WiFi as the tv is hard wired as the router is in another room.

At the moment that seems to have solved the problem.

Regards

Dave

[peter-marlow+1966]

Glad I could help, I only know  this because  when I had sky q and my house is old with thick  walls I had freezing  problems  with that and a sky engineer  came out  checked everything  out  and put I an ethernet cable  to the sky q box  so when I changed  to sky glass  I just connected  the cable  to it and I have  never had any problems  since