Sky glass program loading

[gooner6276]

Everyday without fail around the same time 6pm-8pm the program freezes and then goes blank and a message pops up "SKY waiting for your program to load" this lasts about 30 seconds to a minute. I have switched off, unplugged, reset the broadband etc. broadband signal is excellent according to the TV. Just annoying now.

[mikealanr]

Hi @gooner6276 

It's not the signal that is the issue necessarily, it's the quality of your connection. Sky glass required 25Mbps for HD and 30Mbps for UHD. You can check the speed you are getting by opening netflix > left hand menu > get help > connection check.

It is likely that your suffering contention on your broadband between those peak times, this will be noticeable more so if your speeds are only just above the threshold required.

You may have more luck using homeplugs or an ethernet cable and turning WiFi off in the settings.

MikeAlanR

[gooner6276]

Hi

it isn't the wi-fi /broadband connection. I have full fibre 300 and regularly have around 300mb/s connection/signal at tv is always excellent. So some other issue is responsible.

[MarkGoldsmith]

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@gooner6276 wrote:

Hi

it isn't the wi-fi /broadband connection. I have full fibre 300 and regularly have around 300mb/s connection/signal at tv is always excellent. So some other issue is responsible.

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@gooner6276 the speed is only part of the equation, if the WiFi network suffers from interference ( which is very common) it will weaken the WiFi signal at times and thus drop the speed the connected the device can get.

As the Sky streaming platform requires a constant connection to Skys servers for it to operate, and content doesn't buffer locally as much as it would on another device with a hard drive, even the smallest amount of network dropout for a couple of seconds will cause issues.

[gooner6276]

Hi@markgoldsmith I have checked everything again and prioritised the Sky glass over the time period that it usually goes off. Which lately has been at almost the same time every day. 🤷‍♂️ So I'll see how that works. The TV is across the room so a cable is out of the question at the moment.

[Gavin+Noble]

@gooner6276 Powerline adapters are a good alternative.

Connecting via ethernet provides a more stable connection and there's no interference on the connection. My first week having Glass was a nightmare on WiFi, so got an ethernet cable and it's been fine ever since, bar the odd firmware issue.