29 Feb 2024 09:43 AM
I'm currently on Sky Q with a couple of mini boxes around the house. At least once a week at least one of the minis will report that I can't watch tv due to a connectivity problem; either at switch on or while I'm actually watching something. In settings it always shows that the Sky Q box and network connections are both fine. The problem is resolved by reactivating the connection to the Sky Q.
I'm thinking of switching to Sky Glass and pucks. My question is - is the Glass/puck connectivity any more reliable than Sky Q/mini?
For info I'm currently on BT with download speed <20 mbps; I have BT Halo with a Smart Hub 2 and 2 mesh discs. In a couple of weeks we will be upgraded to full fibre and I'm looking at either 250 mpbs or 500 mbps package
29 Feb 2024 10:18 AM - last edited: 29 Feb 2024 10:23 AM
The Sky Glass and pucks work independently to each other so the problem which you are having with your mini boxes won't happen.
As long as you have stable reasonably fast internet (and fibre to your premises should be fine), you shouldn't have too many problems.
You do not have to have a Sky Glass tv, you can just connect pucks to your existing tv sets.
Research whether Glass and/or pucks would be suitable for your viewing habits as you need to be aware that they do not have a recording facility but instead rely on links to catch up services and occasionally cloud recording.
I would advise you to read the Sky Stream forum to see the errors that some people experience. Personally I moved from Q to Stream 16 months ago. I hardly ever have issues and would never return to Q.
29 Feb 2024 11:02 AM
Thanks for that. I knew that glass doesn't have the recording facility but not that pucks are independent.
I'll have a look through the forum as suggested.
Thanks again.
29 Feb 2024 07:28 PM
Posted by a Superuser, not a Sky employee. Find out moreEven though the pucks connect to your internet independently they still share the same playlist and profiles