Sky Glass line across screen

[2muchTV]

ps... Forgot to mention... I would not consider purchasing a new Glass TV if the old one had a short life span. 

[TheStraightener]

The screen totally went on mine just after the warranty period had ended. I was also told the same thing, I'd have to buy a new sky glass and still pay what I owed in the credit agreement, I also had to continue paying for Sky Live even though I couldn't use it on any other TV.

been with Sky one way or another since 1989 and all that goodwill disappeared in one phone call. This was last November and halted all my Sky services and will never return.

No way should a TV that expensive die just after 2 years, I may have been more forgiving if there was any empathy or customer services from Sky after the event, but there was absolutely nothing. 

[DPF71]

Sent emails to the CEO, which were passed onto the Customer Service Team and have been offered a new TV for £474 and they would reduce this to £374 with a £100 gesture of goodwill.

This £374 would be added onto my credit agreement of which I still have approx 21 months to pay and I have to make a decision soon.

Continued to email the CEO, who just passes emails onto the dedicated Customer Service employee allocated to get this sorted.

Not sure what next steps are but can't afford new TV and Sky don't want to budge on their offer.

Dissapointed with Sky and  the stance they have taken.

[TimmyBGood]

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@DPF71 wrote:

Continued to email the CEO, who just passes emails onto the dedicated Customer Service employee allocated to get this sorted.

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CEOs of multi billion dollar businesses do tend not to resolve individual customer issues themselves.

[DPF71]

I have a close friend who complained to a CEO of a multinational company and the CEO did sort out the complaint.

Should multi-billion dollar companies not support those who make the company multi-billion companies 🤔

[Chasloyal]

That is very very rare, blimey if I was your mate I'd take that to the national press because that's a real feelgood story. Folk are quick enough to castigate firms, both large and small, when they provide shoddy service so they should also make a point of praising them when they do well.

As regards this specific issue with this specific firm, in my personal opinion you ain't going to be getting any response off any of the big cheeses at Comcast unfortunately.

I do have one suggestion though, and that is to give @Adam+Kade a shout because they love Comcast. Made themselves right busy in another thread yesterday, proclaiming their joy at Comcast being here in the UK. They also mentioned they'd had their Glass TV since Queeen Victoria was on the throne and how 'awesome' they found the audio and picture on it 🥱

[DPF71]

So, after going backwards and forwards still no closer to a solution. Sky still offering a replacement for a straight up fee amd the faulty sky glass TV will be taken, which i still have to pay for as it was through a CCA monthly payment plan.

Can anyone provide me woth the details of the ombudsman, as I am now going to expolore this route - unless anyone has any useful ideas.

Thanks in advance

[Chasloyal]

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@DPF71 wrote:

So, after going backwards and forwards still no closer to a solution. Sky still offering a replacement for a straight up fee amd the faulty sky glass TV will be taken, which i still have to pay for as it was through a CCA monthly payment plan.

Can anyone provide me woth the details of the ombudsman, as I am now going to expolore this route - unless anyone has any useful ideas.

Thanks in advance

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Nobody in here who knows that is going to give you those details it would seem. Without reading through all the posts in this thread again, didn't you say you'd been in touch with Which? about this matter?

If they don't think you stand much chance of getting anywhere then I doubt you'll get any joy I fear.

I know hindsight is a wonderful thing and nobody likes a smarty pants but your tale of woe illustrates perfectly why you should always make sure you're getting an extended warranty when buying such items.

There are certain retailers who provide 5 year warranties on televisions as standard, a quick search will tell you who they are.

In the case of our current main TV I got it from LG directly and it only came with the regulation 1 year guarantee. Though they were doing a promo at the time giving you an additional 4 years warranty on top which you could easily claim by just registering the TV as yours within 30 days of purchase.

I would be absolutely fuming in your position so I hope you do get something sorted 🤞🏻 but if you don't, just make sure that you buy your replacement from a retailer with a much higher standard of customer focus.