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Discussion topic: Sky Glass just doesn't work

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This message was authored by curmudge0n This message was authored by: curmudge0n

Sky Glass just doesn't work

I watch House of Games on BBC2.   I have it added it to my playlist.

It used to work fine.   Strange things happened over Chrismas when the "Festive episodes" were added.
(something similar happened at the end of 2023).


The seequence of episodes is back to normal.
My playlist shows upcoming episodes.   Typically I watch the episodesl later the same evening.
Recently, more often then not, the current days episode is not available on my Playlist to watch, later in the evening.
And it never turns up.

Ive had similar issues with other shows coming and gone.
Does anybody from Sky care?


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This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky Glass just doesn't work

Posted by a Superuser, not a Sky employee. Find out more

Hi @curmudge0n 

 

This can happen due to issues with meta data from the broadcaster. The best cause of action is to report issues like this to skys viewer relations team. Their email is viewerR@sky.uk.

 

They will investigate with the relevant team or broadcaster and feedback. We are fellow subscribers here on the community.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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