Sky Glass getting worse

[JWestLondon]

Thanks for the reply about the virgin internet/sky interface problems. I am aware of that which is why I wondered whether this was a precursor to another outage while the two systems fight each other . But as another poster upthread says, it really shouldn't matter what isp you use . Especially when we are talking about two of the biggest internet companies. I don't know where the blame lies. Somebody upthread suggested a router firmware/ software upgrade might throw Glass out. possibly. But on the balance of probabilities, given the constant need to reboot glass for all sorts of reasons I  know where my suspicion lies. 

[Connigale]

Yeap we have changed our WiFi provider recently and now our sky glass is playing up , and we have a friend who's also gone to another WiFi provider and there puck is playing up , same answer must be our WiFi , but yet all the other devices are working and connecting fine , I'll be paying up sky glass early in the new year and getting rid of it , 

[MarkGoldsmith]

It could easily be wifi interference that is causing the issue as the Glass needs a strong and stable wifi connection to work. Its the reason rebooting routers can help as on some routers when they start up they will find the best channel to broadcast your network on, which will be the one with the least interference.

The other option is to rely on an ethernet cable, as that negates the wifi interference issue so then its all purely broadband speed, which for most people isn't an issue.

[TimmyKey]

Perhaps I should have mentioned that I am IT expert and it is not interference or the non-Sky ISP.

It is yet another failure of Sky Glass, of which there are many issues, none of which are being addressed by Sky themselves.

I appreciate your help Mark, but really this should not be down to a non-Sky person, but for Sky to fix.

As noted by another poster, the moment I can find an alternative I will be getting rid of Sky Glass, as this seems to be the only remedy, apart from the obvious route of looking to sue for the TV not being fully fit for purpose.

[TimmyBGood]

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@TimmyKey wrote:

apart from the obvious route of looking to sue for the TV not being fully fit for purpose.

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'fit for purpose' falls under consumer protection regulation: it would be something of a stretch to 'sue', and not something any jurisdiction would even consider taking on until the formal complaints process, including escalation to the designated alternative dispute resolution scheme  has been exhausted.

[Cara51]

YES "not fit for purpose for a reasonable time", "unsuitable" and "not as described" are all issues covered in our UK Consumers Rights Acxt 2015 -- meaning the Seller (Sky) should have to REFUND and COLLECT the TV!  Trying to get Tech Expert help is a MISERY!  I have found in over TWO YEARS, only one in ten agents answering my "Priority Customer Help" on 150, are actually qualified and even DID the 13 hours of e-training -- which Sky NEVER tested!

So many of us have FAULTY SKY GLASS TVs and UNTRAINED TECH HELP (which was promised to me on 21 Dec 2021 when I bought and ordered my Sky Glass TV + broadband.  I was PROMISED that their 35mbps would power the TV, my Macbook Pro (necessary for work), my Amazon Echo Dot and my Samsung Galaxy phone.  When this turned out NOT to be true, they released me from the 18 month contract -- but I had banked on the rate Sky quoted for Broadband + Talk (my landline) and even though I can find faster broadband, it is more expensive.

(Removed)

After two years with a first-generation Sky Glass TV they are threatening to cut me off because I am asking for a 25% discount on my FAULTY TV!

Moderator note: Removed personal details

[JulieinScotland]

I must be supplied (Sky Customer for over 24 years, over to 30 if you include the Analogue Service) by a completely different company because I am not have any difficulties similar to those described in this thread; having had my Sky Glass TV since the day it was launched.

I run a 65in Sky Glass with a Samsung Galaxy S23 Ultrs, DELL i9 Laptop, Samsung Galaxy A7 Tablet and a Sonos One Sound System (music from Laptop), all with a Sky Broadband (FTTC) feed of 71MBs.

Now retired I was a Customer Service Engineer as well as in House Customer Service Agent with over 20 years experience and I find my interaction with Sky Customer Services very satisfactory with most of my questions answered promptly.

All in all I am very happy with the Sky set up that I have

[Brooksy1995]

Also sky glass user also have these issues 

It's not virgin media issue I had sky wifi and issue still persisted. 

I changed to ethernet as suggested - issue still. 

I changes broadband to virgin - issue still 

Again I changed to ethernet - issue still. 

Going to have to agree sky glass tv has some severe faults. Highly annoying when all you want to do it watch the tv you pay for.