There was excessive distortion and light bleed on a 2-inch strip across the top of the panel. The colours were blotchy, with backlight bleed in multiple areas, and there were horizontal bands and lines running from top to bottom.
I raised the issue an hour after delivery but encountered a problem: the Sky Glass order wasn’t showing on my account/system. I was told the issue was raised internally to a team to fix it, presumably the IT/Systems team at Sky Glass.
Fast forward to today, and despite multiple promised call-backs that never happened, I received a text saying they still can’t replace my Sky Glass.
Now, I’m inclined to cancel the order within my 30 days and reorder later.
I’m struggling to understand why a courier can’t be organised to pick up the faulty Sky Glass and send a replacement, regardless of their internal system not showing the product. I can sign into my Sky account, which clearly states I have a Sky Glass product. There must be a signed agreement on file, logs of discussions with a salesperson, etc.
This is really poor service with no end in sight. Any advice would be appreciated.
