Discussion topic: Sky Glass after contract ended
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Sky Glass after contract ended
17 Mar 2025 03:44 PM
Hi
I have just spent 55 minutes trying to explain my Sky Glass/Stream issues to an advisor that sadly seems to have been poorly trained, this is after spending 85 minutes on the phone last Friday speaking to a total of 5 different advisors.
My story is as follows, in February I renewed my contract. A change in my circumstances meant I no longer needed whole home so I sent back two sky pucks and the Sky Glass in the bedroom (which is paid off) was cancelled as no longer needed. I have one puck in the living room
I was led to believe that the glass tv would become a smart tv which I could then give to a local charity. However this didn't happen I got the sky setup logo an aerial logo and three HDMI inputs on the screen.
I waited hoping it would change, as nothing did I rang again an a helpful chap said he would sort it out. He did by turning the full glass package back on - not what I wanted.
On Friday I tried to get this sorted again, today I received a text instruction on how to make glass a smart tv, it didn't work. Looking on my account it states I no longer have a Sky puck or Sky glass. Today's call has left me frustrated as the advisor hasn't sorted anything out for me.
Can anyone advise where I should go now?
Paul