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Discussion topic: Sky Glass after contract ended

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This message was authored by Wolfie15 This message was authored by: Wolfie15

Sky Glass after contract ended

Hi

 

I have just spent 55 minutes trying to explain my Sky Glass/Stream issues to an advisor that sadly seems to have been poorly trained, this is after spending 85 minutes on the phone last Friday speaking to a total of 5 different advisors.

 

My story is as follows, in February I renewed my contract. A change in my circumstances meant I no longer needed whole home so I sent back two sky pucks and the Sky Glass in the bedroom (which is paid off) was cancelled as no longer needed. I have one puck in the living room

 

I was led to believe that the glass tv would become a smart tv which I could then give to a local charity. However this didn't happen I got the sky setup logo an aerial logo and three HDMI inputs on the screen.

 

I waited hoping it would change, as nothing did I rang again an a helpful chap said he would sort it out. He did by turning the full glass package back on - not what I wanted. 

On Friday I tried to get this sorted again, today I received a text instruction on how to make glass a smart tv, it didn't work. Looking on my account it states I no longer have a Sky puck or Sky glass. Today's call has left me frustrated as the advisor hasn't sorted anything out for me.

 

Can anyone advise where I should go now?

 

Paul