Sky Glass Wall Mount can only be purchased with TV

[mrwwt]

Just a note all, if you want to purchase the Sky Glass Wall Mount for your Sky Glass Gen 2, it can only be purchased when you order your Sky Glass.

I've just had to cancel an order and make a new one – customer service confirmed it can't be added later or purchased separately.

[AndrewF_UK]

That's unintuitive, but good to know! Thanks for sharing.

[Fothergill1]

@mrwwt  Maybe that is correct but it sounds really strange and wonder if you were wrongly advised.  I have posed the question of the closed forum and will report back when I get an answer.  Customers will often decide to wall mount at a later date.

[TimmyBGood]

@Fothergill1 

Probably a sales and logistics thing.  It's relatively easy to have a system which ships a wall mount as an extra on the original order: that's effectively what they did with the v1 tabletop stand in its separate box. 

Doing so retrospectively needs a separate sales path and fulfilment, and that's much harder (particularly if there's a credit term involved)

[mrwwt]

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@Fothergill1 wrote:

@mrwwt  Maybe that is correct but it sounds really strange and wonder if you were wrongly advised.  I have posed the question of the closed forum and will report back when I get an answer.  Customers will often decide to wall mount at a later date.

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Agreed – I certainly think this is the possibility. I called at like 8:10 and the guy said I was the first person to order the new Glass over the phone. So it would make sense if they weren't quite sure of the wall mount process yet.

Let us know what they say!

[Fothergill1]

@mrwwt  The general consensus is in agreement with the post from @TimmyBGood above.  I suspect you will be able to order separately in due course once the rush of initial orders is fulfilled.

[Fothergill1 · Accepted solution]

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@mrwwt wrote:

Just a note all, if you want to purchase the Sky Glass Wall Mount for your Sky Glass Gen 2, it can only be purchased when you order your Sky Glass.

I've just had to cancel an order and make a new one – customer service confirmed it can't be added later or purchased separately.

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@mrwwt  Similar to my previous post which was speculation but I have now had confirmation from the Sky  that the information you received is in fact correct at the moment.  A wall mount can currently only be purchased when you purchase the TV. It will be made available as a seperate item in the future, just not yet.

[whatcanisay]

Does the gen 2 tv not have the wall mount integrated as part of the stand like the gen 1 did?!

[Jporch316]

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@whatcanisay wrote:

Does the gen 2 tv not have the wall mount integrated as part of the stand like the gen 1 did?!

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No it doesn't. The stand is flat with two small poles that the tv has to be lifted and placed on. There is no back plate on gen 2

[mrwwt]

Wall mount fitted this morning. It's really tidy

 

 

[Ptr77]

Looks good. Does it look like I'll be able to use a 3rd party wall mount? I already have one in place from the Gen 1 Sky Glass. Thanks

[Maureen2305]

Hi is this the bracket that came with the tv from Sky or did you buy it separately, and if so, then where did you get it? Thanks. 

[TimmyBGood]

@Maureen2305 

That mount is a £99 extra (or an additional £4pcm on a 24 month loan / £2pcm on a 48 month loan term)

Note that it must be ordered at the same time as the Glass set: there's currently no way to obtain it retrospectively.

[Maureen2305]

Thanks. I was hoping it was one bought elsewhere. We got delivery of the new sky glass today but weren't made aware that we needed to purchase it all together. We're now left with a new tv sitting in the floor! Absolute joke that you can't purchase it after the initial sale. Thanks for you help. 

[Carnoch04]

According to this post a generic mount will be OK.