Sky Glass Remote Not Working Fully

[rigm02]

Hi,

The 'down' button on the circular navigation button has stopped working. I can scroll up and across but not down. Tried the Sky Help steps i.e., change batteries, repairing etc. but it's still not working. Any advice would be welcome.

Thank you 

[Tom-W19]

Hi @rigm02 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.