Sky Glass Power up Issues 19-9-24

[Nikkipender719]

See my comment above 

[Jporch316]

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@Chloe240 wrote:

@Jporch316 there is nowhere on the link the reset the pin online? Just tells you how to do it on the TV? 

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Do you have multi room ? Can you change it on a puck?

[docer64]

@TD79 thanks for the info.

I am guessing you have managed to speak to someone ref. this issue? Did they give any timeline for resolution or is it just sit and wait?

[leachsmythe]

I am having exactly the same problem. Below is the message I get along with Sky's virtual assistant helpfully telling me that I don't have a Sky Stream subscription (I do and the full home one too). I've had this issue for over a month so I know it's not related to their bodged update, but the guy I spoke to at Sky just instisted it was and the reason for the error is just the the website traffic is really high at the moment. Apparantely I'm to just keep trying the activate webpage each day in the hope that this pre-existing issue will just magically resolve itself. Surely this is a breach of contract so I can just leave. Their staff are clueless. Would never recommend Sky and I will activally discourage anyone I know to never join.

[TD79]

@docer64 

No, no timeline given just sit and wait. I do keep trying it when I'm home, the next time I will have time to queue on the phone will be Thursday now 🙄

[wench11]

My has had this issue since the end of August and they are telling me I need to pay for a new tv why is this??

[TimmyBGood]

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@wench11 wrote:

My has had this issue since the end of August and they are telling me I need to pay for a new tv why is this??

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This particular issue emerged on Thursday evening (19/09/24), so whatever happened to yours in August is not exactly the same thing.

Presumably your set was out of warranty at the time you reported the fault?

[wench11]

Yeh but I'm having the same issues as everyone now so what is wrong with my tv 

[Beardsly1]

So come home from work put TV on .. once again downloading it's be 30 mins still not on ,. But showing my TV is up and running .. this is really upsetting as there is just no help I don't understand at all . 

[Js25]

The activation page still isn't working, asks me to sign in and then comes up saying it's encountered an error and to call a sky expert

[Kdoodle]

Same hete and when I sign into my sky and then I put the activation code...nothing happens!? I have sky stream/pucks and not glass tv 

[Matt19891]

@Chloe240 thank u so much for your help geting the cable worked now we are back up an running so again thank u for taking your time to help me out much appreciated 

[Ric74]

Yep.  Same here.

BTW don't bother ringing

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, as per the help website.  Having gone through the tedium of saying the same thing again to the automated voice, selected option 4 (for rock music), you will hear precisely the first 23 seconds of "Eye Of The Tiger" before the line goes quiet before a further 15 seconds (at this point you'll be shouting down the phone of the off-chance someone might've actually picked up) when you will then be unceremoniously cut off.

I honestly believe that Sky are too busy congratulating themselves on 'fixing' the problem, but they just don't realise that getting accounts to link/activate clearly hasn't been resolved and has been the biggest issue for most of us.  This is a website problem. Not ours.

I'm not sure how many people will be sacked from the company following this debacle, but it can't have done its reputation any good at all.

Moderator note: Removed phone number.

[Chloe240]

@Jporch316 Nope, only 1 sky glass tv 

[TimmyBGood]

@wench11 

Similar symptoms, perhaps, but not the same issue because that has a specific cause and time of occurrence.