Sky Glass Power up Issues 19-9-24

[Cdrw111]

Hi no VPN and only one sky id. Its the site sky.com/activate that is down. Tried a few different devices,os system and Internet connections.  Nothing worked. 

[David+s+n]

Hi lettice and patsy and Lee. I have tried all of your solutions but in every attempt i can get to the link you're account screen go to sky

.com_activate ysing abot three different devices and different links and am signed in .But when i enteractigate code nothing happens. Dave 

[Cdrw111]

There is something wrong with that site. That seems to be the issue. Sky cannot seem to understand that. 

[Sally102]

Hi thanks for your reply but we have already tried that 😔

[Jporch316]

---

@Cdrw111 wrote:

Thanks tried that. No joy. Getting as far as linking account but the site https://sky.com/activate is down. Can't seem to get sky to understand that. 

---

It's not down. I can navigate directly to it 

[Cdrw111]

Thanks yes working for some folks and not for others. Something to do with an upgrade Sky did . I tried ipad, andriod and windows but just states its down. 

[Cdrw111]

[Jporch316]

---

@Cdrw111 wrote:

There is something wrong with that site. That seems to be the issue. Sky cannot seem to understand that. 

---

I'm wondering if the site is geo locked to uk only ip addresses. It maybe worth you pulling the plug on the router for 10 minutes so that it picks up a new / different external ip address 

[Poppy6r]

Well I'm back in queue! 
tried again and again, still won't except activation code.  
even checking on my App it doesn't have my Glass TV as my product. 
I don't have a sky subscription, just my tv that I have Prime etc on. 
Pretty fed up right now. 

[Anonymous]

I have done the update with t v connected to the cable was the only way.  Now i have cancelled my sky my whole t v is blank of any apps or t v guide so can only watch through h d m i other device connected.   On update set up its said put a code in to link to account to set the t v up cause i cant do that bit as xancelled my sky account so basically is just a t v onky works with putsode devices now. It did used to work with everything free  though didnt have account before. But t v has reset blank after up date so left it at that.   Gone to e e. T v mini box now given up sky after along 10 years memeber.    

[Cdrw111]

Thanks Ill give that a go.

[Jporch316]

---

@Poppy6r wrote:

Well I'm back in queue! 
tried again and again, still won't except activation code.  
even checking on my App it doesn't have my Glass TV as my product. 
I don't have a sky subscription, just my tv that I have Prime etc on. 
Pretty fed up right now. 

---

The tv should still recognise your sky id even if you don't have a subscription 

[Anonymous]

Ye i gave up. Couldnt do activation key as cancelled my account friday afyer ten years. So have a sky glass that now only works with outside devices plugged in to t v. The up date only worked with internet  cable gave up with w i f i.  Now all set up with e e t v box and w i f i using it again.  Was not going  be defeated just had enough. 

[Jonathanphillip]

I hope customers get compensation or money back due to loss of service if its still ongoing still should do loss of tv service 

[Matt02021]

Just thinking about how its going to affect the boxing? Big ppv and a lot of customers cannot get the issue fixed. A lot of money could be lossed.