Sky Glass Power up Issues 19-9-24

[Patsie]

Okay folks, just a quick update!!

Have updated my 2 picks eventually.

Follow the instructions for Sky puck, however, after lights have stopped flashing red nd green, when it asks you to hold buttons on your remote 4&6, put the remote right next to puck!!!!

Also, when it asks you to sync remote to puck by holding 1&3 buttons, do the same and bingo, it works.

Good luck!

[TP637]

Hi is anyone having a problem puting the code number in on the screen my sky App will not open keeps saying their no link ?? No ones answered a phone yet ..so stressful..

[TT21]

@KevNewMedia . Sky puck not working since last night. Have done puck reset got as far as PIN number but it won't accept this. When you say restart your TV/puck do you mean turn it off and on again at the mains??? Thank you

[richard1656]

I have sky glass working by performing a hard reset 

[Ld22]

I was the same - hold standby in for at least 60secs mine finally doing a reset 

[Giffords+sky]

What is a puck

[lukew1988]

We hard reset 2 pucks yesterday as 2 stopped working, now today I can't link either to my account on website or app. It comes up saying "oops there has been a problem" whether that's through a direct mysky/activate link or going into the website or app and trying to access product setting-streaming tv. It still shows we have the correct amount of pucks on our active subscription. I've tried calling the 0333 numbers but that's a waste of time. I need to speak to an actual person at sky but I don't seem to be able to.  

[Ld22]

Hold standby in for at least 60 seconds 

[Problem11]

My sky stream has not worked for 2 days. Tried instructions given on website......now what should I do?

[TT21]

Puck is the streaming box

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@Giffords+sky wrote:

What is a puck

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[Billd]

It's been flashing red and Amber for over 30 minutes now. Where is Sky tech?

[KarenSymonds]

Two days now with no TV unacceptable. I'll cancel payment until fixed. 

[Whatsittodo]

Hello, I have tried everything to sort this out. But my sky puck is saying for me to link my account again, but when try to do this says I have no subscriptions (but sky took my from my account yesterday and I'm still in contract Please help

[Neilven83]

Over 24 hours now and still nothing. I'd better not be charged for the whole month sky

[GD1]

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@NA21 wrote:

Hello, 

My Sky q box start with usual white flashing lights, but doesn't load the main screen. Sky logo comes and disappears. This is happening since this morning. Can you help please?

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I presume you mean Sky Stream not Sky Q which has a blue Q light.