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Discussion topic: Sky Glass Gen 2 order cancelled with no explanation

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Message posted on ‎26 Jun 2025 09:09 PM

Sky Glass Gen 2 order cancelled with no explanation

While re-vamping my Sky package by phone and cancelling Sky Whole Home (puck) I ordered a Sky Glass Gen 2 TV with a delivery date of this coming Saturday. Just received an email saying delivery has been cancelled by "the retailer". No explanation. Anyone any idea why this has happened? 

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This message was authored by: GD1

Message posted on ‎26 Jun 2025 09:20 PM

Re: Sky Glass Gen 2 order cancelled with no explanation

Posted by a Superuser, not a Sky employee. Find out more

@Stephenbtc  It's likely you've failed the 2nd enhanced credit check, only Sky will be able to tell you if you have, but they won't be able to see your credit file.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Stephenbtc

Message posted on ‎26 Jun 2025 09:35 PM

Re: Sky Glass Gen 2 order cancelled with no explanation

That's bizarre because I already have Sky Glass, and for nearly 4 years. No problems with my credit rating which is excellent. 

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