Sky Glass Gen 2 Rubbish

[Jo345]

Just recently bought a Sky Glass Gen 2 and wish that I had never bothered. Thought it was going to be at least a good TV but can't express enough how bad it is. It won't work most of the time although I can get Netflix and sometimes the other apps. I have rebooted it no end of times and the pluck, used an ethernet but still to no avail. For the last couple of days had no live TV and am missing the news and my other programmes.

Don't know where to start on the other problems as so many. Can't get to use the playlist, doesn't record most of the time, doesn't show the programmes to continue, it went into slow motion with everyone talking like aliens.

The voice control no longer works and I hate that it won't delete the programmes I've watched which means I have to real through reams of them to get to the episode I want. When I delete the series link and then add the programme back to my wish list there they all are again.  When I try to pause it that doesn't work again only sometimes. This list is not exhaustive.

Oh yes and the remote control who on earth designed this because when the batteries went I did find on You Tube how to open the darn thing. Well what can I say except I couldn't what with having athritis in my hands it was impossible so had to spend a week with no TV until my husband came home and even he struggled at first until I told him what to do. This was not made with much thought in mind for those of us who struggle. 

I am disabled and can't get out of the house without support which isn't often so rely on my TV as my major source of entertainment. Am totally depressed and disappointed with it all. I bought it on credit so am I stuck with this monstrosity of an excuse for a tele? Am I one of the unlucky ones as some appear to have no problems with it?

I've given it a chance and put up with some of the issues but gone from bad to worse so have no alternative I believe but to get in touch with SKY who I know will totally confuse me with all the tech talk which does my head in. For those who have read my rant thank you and any advice would be welcome. 

[peter-marlow+1966]

Welcome to the forum, you are not talking to sky on here we are all fellow customers on here like yourself firstly  what broadband speed is the tv getting, you can check  this  by  opening Netflix going to help opening that and running check my network, also a few things to note firstly  if you connect the tv with an ethernet cable it is more stable and reliable than  WiFi, for a couple of reasons, firstly  the more devices that you have connected the weaker the signal is to each one on WiFi, secondly  if the hub/router  is on another room and you live in an  old  house with  brick interior walls this can effect  your  wifi signal, i have a  busy household with  2 sky glass tvs, both 55inch and meany  other devices, 1 tv is a gen 1 and the other is a gen 2, a puck, 43inch lg smart tv Freesat box Personal computer Laptop Table 3 mobile phones alexers sky live camera, a smart meter, video doorbell, i am on gigafast broadband 900mps full fibre to the property and have had no problems with anything,  just my views as a fellow customer 

[Gincap]

There are issues with Glass no doubt but the biggest issue is the user experience and functionality of the TV is unlike what we have been used too. Streaming is the future and for it to work you will need a decent Internet connection, fibre is best and decent WiFi in the home. 

When setting up the TV if it struggles to function over WiFi then Ethernet connection is by far the number one option. 

The TV does not record in the way most people are used to, Sky don't help by using the term record but that's another story. All your content is either cloud stored on Sky servers or made available via apps like iplayer, itvx etc. 

The Playlist is actually a brilliant feature of glass but you need to understand how it functions. As you add content the list obviously builds with the latest additions at the front of the list, once a new episode becomes available content moves to the front of the list so it is clear there is something new to watch. The reason every episode is behind the content tile is for the viewer to find historic content or something missed but as content is watched a blue line appears to show you it is viewed but of course this needs time to populate as you watch and for it to become more meaningful. Yes it has glitches but mostly functions well. 

As for continue watching it can be a pain with a build up of content and despite users requesting multiple times a function to remove stuff Sky are steadfast in burying their head in the sand. But you can remove programs and there are many posts on how to do that. 

As for accessibility issues I can only sympathies with how frustrating it can be that companies often miss the obvious. 

Try looking at some YouTube videos for visual guidance and sky have their own content too in the help section. Playlist is covered. If you can pop into a Sky Store and ask one of the assistants to show you how things work. 

Finally if you are within your 31 days of purchase you can easily cancel otherwise it is a call to Sky to run through your issues and negotiate a get out. 

Good luck.