Sky Glass Frozen in Loading

[Duffsport]

Sky Glass was delivered yesterday and a Multiroom Puck, I have set up, but this morning channel selection from TV Guide is held in loading…

I have a 1 Gig up/down Broadband connection, so this would never be an Internet supply issue, and all speed test show no such issues, plus all other apps work seamlessly.... So, is this a overload Cache issue...

Could someone help with a processing question, how do we clear daily Cache to help speed up this frustration, sideload option or update.

Any advise would be appreciated 

[Exiled-in-HH · Accepted solution]

Power off wait 2 minute power on.

[Duffsport]

Tks

helpdesk also advised, 

hard reset worked

[Fothergill1]

@Duffsport As a general rule a reboot (at the plug socket) as described by @Exiled-in-HH is the first thing to try at the first sign of any issue with Glass or Stream 😀.  I find it resolves most of the issues I experience with Glass.

As a new user be aware that it is fairly easy to confuse a Glass TV and cause it to lock up if you give too many quick commands with the remote. If it happens a reboot sorts it out 😀.