Sky Glass CCA agreemment - unable to sign

[AlexL21]

PLaced sky glass order yesterday which was an hour long process, whilst that was going on i aslo upgraded mobile phone. so phone all ok, agreement signed it is in documents etc .  no email with CCA link for sky glass, not in messages or documents. click on link in app and online and it takes me to nothing as the agreement isnt there. Sky says its because I have 2 agreements at once?  Awaiting call back today but as yet nothin?  Is there any sky rep on here that can resove this and put the CCA in the chat for me to sign?

[Laing1]

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@AlexL21 wrote:

PLaced sky glass order yesterday which was an hour long process, whilst that was going on i aslo upgraded mobile phone. so phone all ok, agreement signed it is in documents etc .  no email with CCA link for sky glass, not in messages or documents. click on link in app and online and it takes me to nothing as the agreement isnt there. Sky says its because I have 2 agreements at once?  Awaiting call back today but as yet nothin?  Is there any sky rep on here that can resove this and put the CCA in the chat for me to sign?

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@AlexL21 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

[AlexL21]

I know, I just wondered if they saw the forum or if there was anyone who could point me in the right direction please?

[AlexL21]

@Laing1  is there any chance at all you could help me escalate this?   I have seen similiar issues resloved where the CCA is added to a chat.  I only have until tomorrow to sign it.  Thank you

[peter-marlow+1966]

Login  to your  sky  account  and look in messages it's should be  in there  is think

[Laing1]

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@AlexL21 wrote:

@Laing1  is there any chance at all you could help me escalate this?   I have seen similiar issues resloved where the CCA is added to a chat.  I only have until tomorrow to sign it.  Thank you

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@AlexL21 I see your other post in account & Billing has already been escalated so no need to escalate this one