Sky Glass - Blue screen on all channels

[monkeykong1234]

Sky glass is just a blue screen on all channels... Anyone else having this issue? 

[Tim+Adams]

Hi @monkeykong1234 

What build version are you on?

1. Press Home on your Sky remote.
2. Scroll down to the bottom of the Home screen and select Settings.
3. Select System management, then System info.

Thanks,

Tim

[Alex+Ricote]

Yes apparently new software was downloaded last night QS018.010.00P.

Turn the tv on & off at the mains which has sorted it out.

Sky Live also launching today so could be something to do with that.

[monkeykong1234]

Build version is QS018.010.00P

[Tim+Adams]

Thanks @monkeykong1234 

Have you tried turning it off at the socket, wait a few mins then back on? 

Thanks,

Tim

[Tim+Adams]

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@Alex+Ricote wrote:

Yes apparently new software was downloaded last night QS018.010.00P.

Turn the tv on & off at the mains which has sorted it out.

Sky Live also launching today so could be something to do with that.

---

Hi @Alex+Ricote 

Just to confirm you also experienced the blue screen issue today?

Thanks,

Tim

[monkeykong1234]

Yep, tried that. Didnt work but its literally just now come back on, all channels are working now. Thanks all 🙂

[Alex+Ricote]

Yes I did first thing 

Powered off at the mains which sorted it out albeit quite a slow start up at first after the power down.

[Jporch316]

Qs018 needs a reboot after install - there was a scheduled system reboot for all users last night following the update 

not sure wether this happened or not .....

[SlenderRobert]

The mythical 'maintenance reboot' went well then?