Discussion topic: Sky Glass Air TV not registering with Sky Store
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Message posted on 24 Nov 2025 05:15 PM
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Sky Glass Air TV not registering with Sky Store
I have been unable to plaly any movies rented from Sky Store on my Sky Glass Air TV. Everytime I try to play a movie my Sky Glass Air TV fails to register properly as a device with Sky Store. On playing a movie I receive the error 'Playback unavailable at the moment. Please try again. Code(1100)'. When I looked at the devices bening registered it initially tries to register my TV with the name Safari and subsequently as undefined.
I have contacted Sky about this on numerous occassions and on the last occassion I was told that Sky Store does not work with Sky Glass Air tvs which I find hard to believe.
To try and rectify the problem, I have retarted my Sky Glass Air TV, reset it and set it up again, updated all apps and switched from a Wifi connection to an ethernet one. I also believe Sky ran tests on my TV remotely but never contacted to say what they found. Also, Sky Store have said it is a Sky Glass issue as they have had to reset my device limit on a number of occassions.
Any help appreciated.
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