Sky Glads Freezes

[Fish0799]

Sky glass system freezes on any channel it chooses and the only way to unfreeze it is to turn it off at the plug and then start up again. Bloody frustrating!!!!! Has anyone else had this problem and if so how did you sort it. 

[Tim+Adams]

Hi @Fish0799 

Are you connected via WiFi or ethernet?

What internet speed do you get?

Thanks,

Tim

[Fish0799]

Hi Tim. It is connected by Ethernet and I'm on sky broadband at 56 mbps. 

cheers. 

[TimmyBGood]

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@Fish0799 wrote:

It is connected by Ethernet

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OK: in that case you'd want to make sure that WiFi on the Glass set is switched off (or that the set doesn't know the wireless password).

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@Fish0799 wrote:

 I'm on sky broadband at 56 mbps. 

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56Mbs delivered to an address might start getting marginal for UHD on Glass once other household use is taken into account.

[Fish0799]

Ok. I have switched off the Wi-Fi to see if that makes a difference. Will update after a while. 

so I amuse I will need to update my broadband speeds if things keep going the way they are with evrtthi g going wireless. 

thanks for you advice. 

[Fish0799]

Well the turning off of Wi-Fi didn't do anything as it is still freezing. So I suppose th only thing to do is upgrade the broadband