0

Discussion topic: Sky Cinema showing incorrect contract length

Reply
Avatar for Rohaki
Level 0 icon
What's this?
This message was authored by: Rohaki

Message posted on ‎29 Oct 2025 10:29 PM

Sky Cinema showing incorrect contract length

Hi, Back in June I called Sky and had Sky Cinema added on the pretense it was a rolling contract and I could cancel whenever I wanted as long as I gave 31 days notice. This evening, I went online to cancel and it's showing 2027! I will call them tomorrow but was wondering if anyone else has had this issue and if they'll honour the phone call.
Report post
Post 1 of 2
132 Views
0 Likes
Reply
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎29 Oct 2025 10:44 PM - last edited: ‎29 Oct 2025 10:45 PM

Re: Sky Cinema showing incorrect contract length

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rohaki 

 

When you took out the service they should have emailed you confirmation and that would have stated that you are in contract. If you had picked it up sooner they may have been able to listen back to the recording of the call. Not sure how long they would keep it for.

 

If they aren't willing to help you will have to make a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 2
122 Views
0 Likes
Reply
Reply