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Discussion topic: Skt Glass 2 wifi dropping out

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This message was authored by: AJug

Message posted on ‎14 Jul 2025 05:15 PM

Skt Glass 2 wifi dropping out

Almost every time I turn on our Gen 2 it says we have no Internet connection?? Our WiFi signal is brilliant but we have to turn the tv and WiFi off and back on again for it to come back on then it's fine all day until the day after when we do the same again which is annoying!

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This message was authored by: MarkGoldsmith

Message posted on ‎14 Jul 2025 05:26 PM

Re: Skt Glass 2 wifi dropping out

Posted by a Superuser, not a Sky employee. Find out more
@AJug wrote:

Almost every time I turn on our Gen 2 it says we have no Internet connection?? Our WiFi signal is brilliant but we have to turn the tv and WiFi off and back on again for it to come back on then it's fine all day until the day after when we do the same again which is annoying!

Make sure you have networked standby mode set to ON in the settings.

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Message posted on ‎14 Jul 2025 05:27 PM

Re: Skt Glass 2 wifi dropping out

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Hi @AJug  I had the same issue with a Gen 1 Glass TV and I believe the TV was booting up too quick to pickup the network signal.  I solved it by turning on the networked standby mode in the Settings > Start up & standby menu and make sure that the option for "Networked standby mode" to ON.  I would also turn OFF the overnight power saving.  This stops 

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This message was authored by: AJug

Message posted on ‎14 Jul 2025 05:28 PM

Re: Skt Glass 2 wifi dropping out

Just checked and they are already on

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Message posted on ‎14 Jul 2025 05:30 PM

Re: Skt Glass 2 wifi dropping out

Network stand by was already on but I have turned off the night mode and will see what happens tomorrow. Thanks

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Message posted on ‎14 Jul 2025 05:35 PM

Re: Skt Glass 2 wifi dropping out

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@AJug  I doubt that would be the cause but see if it helps.  If it doesn't and you want your issue escalated to the Community messaging team for an online bout of troubleshooting post back here.

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