@Smiffy20 That suggests there is a problem with the WiFi signal received at the TV. Open the netflix app on the Glass TV and go to Get Help, run the speed test. What speed is showing?
Glass needs at least 25mbps for HD & 30mbps fot UHD. Anything less and you will get issues like this.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
