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Discussion topic: Screen issue on sky glass

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This message was authored by: Nathan76

Message posted on ‎05 Jan 2024 08:33 AM

Screen issue on sky glass

Hello

 

a large block of discoloured screen has appeared on my sky glass. It's only 4 weeks old and has not been touched. 

we have had glitches since we had the TV and only last night installed a booster but woke this morning to a broken screen 

 

 

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Superuser
This message was authored by: mikealanr

Message posted on ‎05 Jan 2024 09:23 AM

Re: Screen issue on sky glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Nathan76 

 

It could be software related bug. Try unplugging at the mains for at least two minutes and see if it clears it. If not, you will need to call sky. We are all customers here like yourself.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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