15 Dec 2023 08:48 AM
Hi can you advise the cost of a replacement telly as the screen on mine is broke
15 Dec 2023 08:53 AM
Posted by a Superuser, not a Sky employee. Find out more
The cost is the balance of the existing credit agreement (if applicable) plus whatever Sky will sell you another set for, or whatever you pay elsewhere.
15 Dec 2023 09:26 AM
I just need a new telly off you as mines broke not a new contract I want to carry on with my contract but my telly isn't working so it's useless at moment
15 Dec 2023 09:58 AM
Posted by a Superuser, not a Sky employee. Find out moreIf its broken from accidental damage Sky aren't going to replace it free of charge. Hopefully you have the TV insured which would go towards the cost of a repair or replacement.
Heres the information for repairs to Sky Glass and what is and isn't covered in and out of warranty: https://www.sky.com/help/articles/sky-glass-tv-repairs
As mentioned by @TimmyBGood your other option is to purchase a new Glass from Sky, but you would still have to pay off your old one if you have a credit agreement with them as well.
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15 Dec 2023 10:06 AM
Hi Daniel, I think that you need to be a more specific here about what is actually "broke" .
If the tv isn't damaged but is just not working properly then the knowledgeable users on this forum may be able to help you to get it working again without replacing the tv.