H8 @Sheree7
We are fellow subscribers here on the community. You can contact Sky by calling 150 from your Sky landline or mobile.
However issues like this are usually caused by poor broadband speeds. You need 25 Mbps for HD and 30Mbps for UHD for Glass and Stream. You can check the speed you are getting via netflix (left hand menu > get help > connectivity check).
You may have a better experience connecting via ethernet (remember to turn WiFi off in the settings of your glass).
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
