Rolled back software issue

[Deedee36]

What is going on with the fastforward and rewind feature on dare I say it recorded and sky ondemand programming??? Ever since the roll back it just refused to work properly  

@KevNewMedia 

[Chrisee]

@Deedee36 it has been mentioned a couple of times uggest you report it to Sky the more who do the more resources will be put on sortingbthe issue. Sky seem to be in a right mess with both firmware and service issues.

[Deedee36]

@Chrisee  A right mess is the polite way  of putting it lol. Sky glass and stream has to be one of the most disastrous launches of a new product ever,almost 17 months in and the basic features we all expect just keep on failing.How this was signed of for public release is totally beyond me.I've had glass from launch and continually reported the playlist issues and how half watched programmes were not syncing across all my glass and pucks only to be told a number of times that I was wrong and that's not how the system was designed to work,in the end I just gave up calling them 

[Chrisee]

@Deedee36 sorry to have tried to help.

[Deedee36]

@Chrisee  I wasn't getting at you or dismissing your suggestions by no means,I was just saying how frustrating glass/stream is and how sky seemed to have a lack of communication with call centre staff 

[Anonymous]

I've been criticised for my negativity but at times it is soooo difficult to enthuse with new issues cropping up out of the blue.

FF etc. was fine 14 comes out then rolled back and now 13 has issues that weren't there previously.

I genuinely don't think Sky truly appreciate the frustration for users paying £50+ per month to use the service.

If this was a car or any appliance then you just wouldn't accept it, would you 🤔 

Sorry Sky but quite frankly it just isn't good enough as paying customers we deserve better. Forget bringing out new additions get what you've got working correctly first!  

[Fothergill1]

---

@Deedee36 wrote:

What is going on with the fastforward and rewind feature on dare I say it recorded and sky ondemand programming??? Ever since the roll back it just refused to work properly  

@KevNewMedia 

---

@Deedee36 I don't think this problem has anything to do with the roll back as I never received QS014 so was obviously not rolled back.  I have been having the FF & RW problems with my remote but it has only been on ITVX for some reason.  Maybe it is a problem with that App.  Later tonight I might give the apps a refresh to see if that helps 😀

[Deedee36]

@Anonymous  100% correct.At the very start of sky glass I had a phone conversation with the sky glass technical team trying to explain how I though the as it was then plalynow rail should work ie sync across all devices if I had a part watched programme,they kept insisting I was wrong and the playnow rail was working as it should,nearly 17 months later and they have now said they are aware of an issue with as it is now continue watching and are working on a fix,it beggers belief how a simple feature like that could take so long to fix 

[Deedee36]

@Fothergill1 I've never had ff issues but they have definitely started from I was rolled back.There seems to be some issues of different types for different people 

[Dazzasky]

---

@Deedee36 wrote:

@Anonymous  100% correct.At the very start of sky glass I had a phone conversation with the sky glass technical team trying to explain how I though the as it was then plalynow rail should work ie sync across all devices if I had a part watched programme,they kept insisting I was wrong and the playnow rail was working as it should,nearly 17 months later and they have now said they are aware of an issue with as it is now continue watching and are working on a fix,it beggers belief how a simple feature like that could take so long to fix 

---

You are correct @Deedee36 it does begger belief that a product 17 months after launch is having all of these issues. In fact it's a shambles and really makes Sky look Amateurish. They were once the leaders in what they do, now they're the worse. 

[Anonymous]

@Dazzasky 

As a superuser you must be getting some positive news in the super Lounge?

[Dazzasky]

---

@Anonymous wrote:

@Dazzasky 

As a superuser you must be getting some positive news in the super Lounge?

---

All of which is under NDA

[Deedee36]

@Dazzasky  Can you at least confirm the issues we are reporting here are been looked into (without giving anything away) 😀

[KevNewMedia]

I'll confirm that for you @Deedee36  👍

Apologies for the late reply.

[Freddieboy69]

My Pucks have updated this evening, and are now on Entertainment OS 1.1  QS014.005.00P can't see any difference at the moment, probably needs to be remotely switched on once everyone has the update ... bring on Profiles 🤞🏻

Moderator note: personally identifiable information on the picture regarding the device serial number - picture removed