Rollback

[Deedee36]

 

What's going on now one of

my pucks has rolled back to   
QS016.007.00p

[GD1 · Accepted solution]

@Deedee36  This has been done due to recent bugs causing issues watching live TV.

[Deedee36]

Cheers @GD1  hopefully it will be sorted soon 

[Tafster]

Yeah agree with above, I called up yesterday regarding the sky channel issues, i have 3 pucks and one was playing up considerably (a new one)

They confirmed the series number a few times with me, and then last night i noticed a rollback on the software and I'm not getting the issue anymore, however my other two pucks have not rolled back, just the one with the issues.

So for what its worth anyone with the issue, i would suggest calling them and at least you get the rollback which takes the issue away, much better than persevering or not using because of it.

On another note on the call, they said that this puck was only showing 5g WiFi as turned on, yet the other two were showing both 2.4g & 5g, i explained they were all connected via power line/Ethernet so shouldn't make a difference, I also pointed out that on the pucks you only get the option to turn off WiFi as a whole and not either of the channels as you can with Glass Tv i believe.
So if the new pucks are only showing 5g as on, is this what is causing a conflict somehow ? And could this then hopefully just be a firmware update that's needed for the latest pucks maybe ?

[KevNewMedia]

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@Tafster wrote:

Yeah agree with above, I called up yesterday regarding the sky channel issues, i have 3 pucks and one was playing up considerably (a new one)

They confirmed the series number a few times with me, and then last night i noticed a rollback on the software and I'm not getting the issue anymore, however my other two pucks have not rolled back, just the one with the issues.

So for what its worth anyone with the issue, i would suggest calling them and at least you get the rollback which takes the issue away, much better than persevering or not using because of it.

On another note on the call, they said that this puck was only showing 5g WiFi as turned on, yet the other two were showing both 2.4g & 5g, i explained they were all connected via power line/Ethernet so shouldn't make a difference, I also pointed out that on the pucks you only get the option to turn off WiFi as a whole and not either of the channels as you can with Glass Tv i believe.
So if the new pucks are only showing 5g as on, is this what is causing a conflict somehow ? And could this then hopefully just be a firmware update that's needed for the latest pucks maybe ?

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Hi Everyone

There's no need to call us to get your puck rolled back. We started the roll back yesterday and will complete it by tomorrow. My colleagues in the contact centre can't request a specific roll back, so it's a coincidence that yours was on the first batch @Tafster 😀

[SlenderRobert]

Another rollback? Do they not fully test these software releases before sending them out?

Oh what fun it is to be a Stream customer...

[Tafster]

Still have to do a power off and on every time you switch it on though with this rollback, but at least it doesn't turn off at every set of adverts now when watching sky channels. 

[TimmyBGood]

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@SlenderRobert wrote:

Do they not fully test these software releases before sending them out?

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'Test', presumably, yes. 

'Fully' is a different matter ; )

[Paul+Boland]

The live TV issue has nothing to do with QS017 software version 

There is no need to  be rolling back all customers Sky Glass or Sky Stream to QS016

I did not have the issue with Live TV at any stage and some other customers also did not have this issue

From looking at the posts about live TV issue looks to me it's mostly effecting customers who have Sky Broadband 

So that means it's a issue with broadband provider that  effects some customers who have Sky Glass/Sky Stream

Do not be rolling back all customers who are on QS017 to QS016 when that is not the cause of the issue

A lot of customers are with different broadband providers and don't have the live tv issue with Sky Glass/Sky Stream when watching Live TV

[Kevin-7248]

These software updates updating and rolling back is the sole cause of why these tv's brick themselves....

I make no cocidence * on the word I've used to describe them. (Out of luck here on autocorrect so you get what's there 😂)

[Fothergill1]

@Paul+Boland .  FYI -  it is only Stream that is being rolled back and not Glass 😀.  It's one of the times I am glad to be on Glass 😀

[Tafster]

@Paul+Boland 

I have BT internet and had the problem, however the problem was on a new puck and it didn't affect the other two that i have, currently they have only done a rollback on the new puck and not the other two.

Therefore its not just Sky Broadband customers, if i was to hazard a guess its more to do with new pucks, however that's just a guess based on my own experience, also if it is a software bug within 17, then who is to say that it wont raise its head on all pucks in time ?

[Paul+Boland]

@Fothergill1 

A lot of customers who have Sky Stream Pucks that is on QS017 do not have any issues in regards to watching Live TV

It's a issue with some broadband providers that is causing the issue not Sky Stream software version

As a lot of customers who are with different broadband providers are not affected by this issue

So there is no need to rolling back all customers to QS016 

The Live TV issue has nothing to do with software version QS017

I have 2 Sky Stream Pucks that is on QS017  in my home and did not have the Live TV issue at any stage 

My Broadband Provider is Siro Digiweb Fibre Broadband 

[Fothergill1]

@Paul+Boland Yes, you basically said that in your original post.  I only mentioned it was just Stream pucks as you mentioned rolling back Glass and Pucks 😀.  Like you I have not had any problems but then I have glass which is apparently unaffected (and dont have Sky as an ISP).

[Paul+Boland]

@Fothergill1 

It's a issue with some broadband providers that is causing the live tv issue not the Sky Stream software version

A lot of customers are not affected by the Live TV issue so that means it's not the sky stream software version that is causing issues for some customers