Remote

[Nellie97]

Anybody know how I get the voice to work on my remote? 
I've tired rebooting the remote, restarting the sky stream box and nothing, it says "that didn't work, please try again" when I try to use it

[AndrewF_UK]

What kind of commands are you asking? Have you tried restarting the box?

[Nellie97]

Yes I have, still won't work when I speak into the remote using the voice button

It's brand new so it can't be broke 

[Ellie_TV]

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@Nellie97 wrote:

Yes I have, still won't work when I speak into the remote using the voice button

It's brand new so it can't be broke 

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It can be brand new and broken. There were lots of problems with some of the first batches of remotes sent out with Sky Stream pucks a couple of years ago. You may just have been unlucky and got a random one that wasn't soldered properly inside. 

Give Sky a ring and they'll send you a replacement. 

[Nellie97]

Oh really! 
that's good to know, thankyou I'll do that as soon as I can🙌🏽