0

Discussion topic: Remote ordered 3 times but still not delivered

Reply
This message was authored by majort This message was authored by: majort

Remote ordered 3 times but still not delivered

Hey, iv ordered a new sky glass remote back in November, then again in December and again in January. Still not in receipt of it. I was given 28 pounds in vouchers to purchase a sky q remote at tesco as a temp measure but actually 20 pounds of that was limited to sky store. !!!!! So currently down 20 pounds and still no Sky Glass remote. What is the issue with getting these remotes???
Reply

All Replies

This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: Remote ordered 3 times but still not delivered

Posted by a Superuser, not a Sky employee. Find out more

Hi @majort 

 

Unfortunately you'll need to contact Sky directly regarding the replacement remote. 

They had issues with a batch of remotes that probably left them in short supply as they were having to replace them.

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
majort
Topic Author
This message was authored by majort This message was authored by: majort

Re: Remote ordered 3 times but still not delivered

Thanks.   Does get a little tiresome going through the process time and time again.. 

 

 

This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: Remote ordered 3 times but still not delivered

Posted by a Superuser, not a Sky employee. Find out more

Hi @majort 

 

You could open a complaint which may resolve it for you.

 

https://www.sky.com/help/articles/how-to-make-a-complaint 

 

Thanks,

Tim 

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion