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Discussion topic: Remote not working
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This message was authored by: Abby1707
Message posted on 18 Aug 2025 06:55 AM
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Remote not working
Our sky remote turns on the T.V but not the sky box. All cables are plugged in. I have inspected the remote and it looks like it may have been melted. The remote is often left of the window ledge when not being used. (Wouldn't expect the sun to be that strong) How do I order a new remote? Thanks in advance
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This message was authored by: lettice
Posted by a Superuser, not a Sky employee.
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Message posted on 18 Aug 2025 06:58 AM
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Re: Remote not working
You mention a Sky box.
You have posted in the Sky Glass TV section, so assume you do not have a Sky Glass TV?
Expect you have a Sky Stream puck or a Sky Q box.
Which one do you have?
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by: Jporch316
Posted by a Superuser, not a Sky employee.
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Message posted on 18 Aug 2025 07:11 AM
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Re: Remote not working
Hi @Abby1707
unfortunately you ll need to purchase a replacement
https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote
——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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