Hi @Tara48 If you haven't already tried it a restart of your Glass TV will probably resolve the issue for you as it tends to clear software glitches. It's certainly worth a try.
To do this go to Settings > System Management > Resets & Updates > Restart device . It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t worry when this happens as you start the process.
Good luck.
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