Remote not working

[Lyndseyhep]

Sky puck remote not working tried re booting tried holding numbers down still no response 

[flintstone55]

I had the same problem. I phoned Sky and they sent me a replacement remote within 24 hours and now works perfectly.

[Tim+Adams]

Hi @Lyndseyhep 

Try the information on the following link, if it still doesn't work after that, scroll down on the lady page and select "still need help"

https://www.sky.com/help/articles/remote-control-help-sky-glass

Thanks,
Tim