Rang Friday to discuss a technical fault it was working ok for one day and now it’s buffering again

[laura469]

My glass tv is still buffering spoke to an engineer Friday issue seemed to of been solved but it's happening again 

[mikealanr]

Hi @laura469 

You aren't talking to Sky. This is a customer helps customer forum and we are fellow subscribers. If you outline what your issue is in more detail, and what you have tried to resolve the community will try it's best to assist.

MikeAlanR

[Exiled-in-HH]

@laura469 Have you checked your connection speed using the Netflix Network Check?

[laura469]

Yes we did all that Friday it was low 

[Exiled-in-HH]

What was connection speed reported by the Netflix Network Check?

what is your router's sync speed?

[laura469]

I don't know that was Friday! It should be on record the man I spoke to said he was leaving notes 

[GD1]

@laura469  As customers we wouldn't know what notes are left on the account so don't know what was discussed with them.

[laura469]

Oh sorry I thought u we're a tech person for sky lol 

[MarkGoldsmith]

If the internet sped to your property is sufficient ( at least 30 Mbps) I'd be inclined to suggest testing via an ethernet cable rather than Wifi. Plug the ethernet cable into the TV, go into the Sky Glass settings, disable the Wifi, then turn the TV off at the plug for a couple of minutes.

This test should prove if the issue is the strength and stability of your Wifi network, which is usually the cause of problems like this. 

[Exiled-in-HH]

@laura469 some guidance on what how to use the Sky Community Discussion forums....

https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members