0

Discussion topic: Program not loading

Reply
Avatar for Urs3
Level 1 icon
What's this?
This message was authored by: Urs3

Message posted on ‎29 Nov 2025 09:12 PM

Program not loading

Blue screen saying please wait for program to load 

Report post
Post 1 of 5
75 Views
0 Likes
Reply
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎29 Nov 2025 09:17 PM

Re: Program not loading

Posted by a Superuser, not a Sky employee. Find out more

Hi @Urs3 

 

Try a reboot in the first instance. 

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 5
73 Views
0 Likes
Reply
Avatar for Urs3
Level 1 icon
What's this?
Topic Author
This message was authored by: Urs3

Message posted on ‎30 Nov 2025 07:58 AM

Re: Program not loading

Tried everything but still not working still says software error 

Report post
Post 3 of 5
46 Views
0 Likes
Reply
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎30 Nov 2025 11:57 AM

Re: Program not loading

Posted by a Superuser, not a Sky employee. Find out more

@Urs3 

 

You need to provide some more info. Not loading and software error are two different errors and you didn't mention software error in your first post.

 

Is this a new install? Or have you reset your puck etc? 

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 4 of 5
28 Views
0 Likes
Reply
Avatar for BenJoBanjo
Level 9 icon
What's this?
This message was authored by: BenJoBanjo

Message posted on ‎30 Nov 2025 12:01 PM

Re: Program not loading

@Urs3 wrote:

Tried everything but still not working still says software error 

Turn the TV off at the wall for a few minutes then power it back on and allow it to reboot.

Check your broadband network connection. Is the TV receiving sufficient speed? 

Report post
Post 5 of 5
26 Views
0 Likes
Reply
Reply