Poor picture and sound

[CraigMF]

We seem to be dealing with sporadic pixelated picture and out of sync sound with our sky glass.

We have a 50mb wired connection which used to stream via Netflix perfectly before we got sky glass.

We feel we made a mistake switching to the sky glass service.

[Tim+Adams]

Hi @CraigMF 

What speed do you get if you do a Netflix speed test via the app?

Open Netflix on Glass

From the Netflix homescreen, go left to open the menu.
From the bottom of the menu, go right and select Get Help.
Select Check your Network.

Thanks,
Tim

[SlenderRobert]

---

@CraigMF wrote:

We seem to be dealing with sporadic pixelated picture and out of sync sound with our sky glass.

We have a 50mb wired connection which used to stream via Netflix perfectly before we got sky glass.

We feel we made a mistake switching to the sky glass service.

---

If you feel you've made a mistake switching to Glass then you can return it free of charge for a full refund if you're within 31 days of activation. 

If you've had it longer than that then you'll have to demonstrate to Sky that it is not functioning as advertised.