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Discussion topic: Pixelating issues becoming more prevalent.

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This message was authored by AndyHaz This message was authored by: AndyHaz

Pixelating issues becoming more prevalent.

What is Sky Glass doing to fix the issues with channels pixelating when you watch them on the Sky Glass platform. This evening and it has happened on numerous occasions every channel is pixelating. This IS NOT a broadband or WiFi issue as watching programmes on any app Is perfect. The channels provided on Sky Glass are just not stable. I have heard it's the supply to Sky that is the issue however it's on all channels including Sky Channels. Why oh why can Sky not provide and maintain a platform that is stable? 

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Pixelating issues becoming more prevalent.

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Amy111111 This message was authored by: Amy111111

Re: Pixelating issues becoming more prevalent.

I'm having the same problem.. turning it off at the wall is only fixing it temporarily. What kind of 

 

 

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