Pay Pay and Don't Care

[Discodancer]

Keep paying for No Adverts, no longer works (sky advisor Havent seen that before), Keep having load or Control Freeze on Sky Glass and have to keep resenting GLASS (Sky Advisor Sorry to hear that!). 

SO KEEP PAYING THE BILL and get rubbish service..

[Dazzasky]

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@Discodancer wrote:

Keep paying for No Adverts, no longer works (sky advisor Havent seen that before), Keep having load or Control Freeze on Sky Glass and have to keep resenting GLASS (Sky Advisor Sorry to hear that!). 

SO KEEP PAYING THE BILL and get rubbish service..

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If you are not happy with the service you are receiving from Sky then you should make a formal complaint. 
https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/ 

This does sound like an issue that some glass customers are currently experiencing, no help to you though. 

[mikealanr]

Hi @Discodancer 

You are telling other subscribers. However Sky don't offer "no adverts" they offer "ad skipping". See: https://www.sky.com/help/articles/ad-skipping-sky-glass

However if you don't believe you are getting the service you are paying for, make a formal complaint: https://www.sky.com/help/articles/how-to-make-a-complaint

MikeAlanR

[Anonymous]

@Discodancer The Ad Skipping feature does not work on every app. It's mainly Sky channels, STV player and Channel 4 that you can ad skip on. 

As for the freezing/black screen - it could be related to a firmware issue that many, myself included, are experiencing and are awaiting a fix from Sky. There is a possible workaround that involves signing out of the Prime Video app and then restarting the TV by unplugging it for a few minutes. It seems to have reduced the frequency of freezes/black screen for some but not all. 

Beyond that, all you can do is raise a formal complaint with Sky.