Hi @Drewallen162
Try pulling the plug at the wall for 10 minutes. If this doesn't resolve try leaving it powered off at the wall overnight. Sometimes issues like this are caused by software bugs which can be cleared.
However if that doesn't fix it you will need to call Sky and claim on your 2 year warranty.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
