Paramount problems…!

[Fionay_68]

Paramount plus app has been working fine but has suddenly stopped working. It says I am signed in but do not have a subscription (which I do, through Sky Cinema). The My Sky app also tells me it active. I have tried signing out and back in also refreshing the app but keep getting a request from Paramount to take out a paid subscription which I don't need to.  Any ideas?

[Anonymous]

@Fionay_68 Ring Sky. 

[Jporch316]

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@Fionay_68 wrote:

Paramount plus app has been working fine but has suddenly stopped working. It says I am signed in but do not have a subscription (which I do, through Sky Cinema). The My Sky app also tells me it active. I have tried signing out and back in also refreshing the app but keep getting a request from Paramount to take out a paid subscription which I don't need to.  Any ideas?

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Hi @Fionay_68 

what happens if you try to log in on a different device like a laptop or phone ? 

don't get the same message ?

[peter-marlow+1966]

On the  my sky app  does it say just remove or remove  and activate 

If it say  activate  go on  to your  sky glass  tv or puck and  open  the my sky app on there go to my products and open  that and check that the subscription  is  activated on there

[lettice]

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Fionay_68.

[Fionay_68]

Sadly I get the same message😢. Can't seem to get round it.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future you need help with, please do not hesitate to reach out. Thanks.