Paramount+ cancellation Sky Glass

[LJW2021]

Hi All. 

Signed up for Sky Cinema in November. Free Paramount+ added. Now we're cancelling Cinema, and I want to cancel Paramount+. Do I wait for Cinema to cancel off the account, then cancel Paramount+? Or can I do it now. I've gone through to My App Subscriptions etc but I can't find a cancellation option. Don't want to get charged for it. We never watched it either!

Thanks 😊🙏

[mikealanr]

Hi @LJW2021 

You don't need to do anything. When your Sky Cinema subscription ends so will paramount plus. See: https://support.paramountplus.com/s/article/PI-Accessing-Paramount-after-cancelling-your-Sky-Cinema-...

"If you signed up for Paramount+ through your Sky device, using your Sky Cinema subscription but then choose to cancel your Sky Cinema subscription, you don't need to do anything to cancel Paramount+."

MikeAlanR

[LJW2021]

Thanks @mikealanr

The reason I asked was because the guy who I spoke to on the phone said "have you got the Paramount app?" Then said that I could go in to the app and cancel it. So I'm confused 🤔

When I click on the above link - it states that the method is for Sky+ customers in the UK.

Will the same apply to Sky Glass users in Ireland? 🤘

[mikealanr]

Hi @LJW2021 

The first part I highlighted in my post is for all Sky customers and it refers to Sky+ further down. You didn't mention in your post you were in ROI! 

Here we have a free (£0) subscription in the Sky marketplace, in theory you can go in there can cancel it, but if you cancel cinema it automatically cancels. I would imagine it's the same but not completely sure.

If you want to cancel follow these steps: https://www.sky.com/help/articles/sky-marketplace-cancel-apps

MikeAlanR

[LJW2021]

Thanks again @mikealanr 😊

I tried that all earlier. Went down to the Paramount+ App Sub.

There's no option for me to cancel the sub. 

Or even a 'Manage Subscription' option.

Nothing.

So I might just see what happens when Cinema comes off the account, and I'll make 100% sure it's gone. 

[KeithNTess]

How do I cancel sky cinema off my package, the AI robot is useless

[mikealanr]

Hi @KeithNTess 

By logging on to the MySky App, website or by calling sky.

https://www.sky.com/help/your-account/my-account-and-subscription/change-subscription/change-my-sky-...

MikeAlanR

[KeithNTess]

Illhave to call them there is no option for cancelling the sky cinema - its an office and dont end till 2027 but i am being charged a lower prince hence why i cannot cancel it, hate this rubbish, now i need to sit in a call queue

[MarkGoldsmith]

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@KeithNTess wrote:

Illhave to call them there is no option for cancelling the sky cinema - its an office and dont end till 2027 but i am being charged a lower prince hence why i cannot cancel it, hate this rubbish, now i need to sit in a call queue

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@KeithNTess its worth pointing out if you have a long term offer on Sky Cinema, that would imply you signed up to a minimum term deal for it so Sky may not allow you to cancel.