PIN incorrect error resolution

[AlanMcGr]

The last 4 digits of the mobile didn't work so try the last 4 digits of you card you paid the set up fees with or if you are paying by direct debit it is the last 4 digits of your bank account number

[Tim+Adams]

Hi @AlanMcGr 

Thanks for posting that tip for anyone who might encounter the issue.

There's a help page regarding this https://www.sky.com/help/articles/your-pin

Thanks,

Tim

[Fothergill1]

---

@AlanMcGr wrote:

The last 4 digits of the mobile didn't work so try the last 4 digits of you card you paid the set up fees with or if you are paying by direct debit it is the last 4 digits of your bank account number

---

@AlanMcGr It is usually the last 4 digits of your mobile number (at least it was for me).  As you say try the other 2 options as well. but if all 3 methods fail it will be a phone call to Sky. The last 2 times I have phoned Sky it was very quick to get through with no waiting in a holding queue.