No wifi for sky glass

[Sylvia531]

Not good with technology,  just got sky glass a week ago now having issues with the WiFi. All the checks say WiFi is ok, but the tv is not. Comes up on TV technical issue. How do I get it sorted  bearing in mind Im female in my 70's!!!

[82bit]

If your router is close enough, plug the Glass TV directly into one of the LAN ports via an Ethernet cable if you have one. It'll save you a world of pain messing about with WiFi. 

[BenJoBanjo]

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@Sylvia531 wrote:

Not good with technology,  just got sky glass a week ago now having issues with the WiFi. All the checks say WiFi is ok, but the tv is not. Comes up on TV technical issue. How do I get it sorted  bearing in mind Im female in my 70's!!!

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The checks may say that WiFi is OK, but the crucial thing with Sky Glass is that the WiFi connection to the TV needs to be fast and stable. 

What broadband speed are you paying for? Is it from Sky? Were you sold the Glass TV by someone who didn't check what broadband speed you actually have?

Sky Glass will not work well if your broadband speed is anything less than 25Mbps, but it ideally needs to be a lot more. 

[Jporch316]

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@Sylvia531 wrote:

Not good with technology,  just got sky glass a week ago now having issues with the WiFi. All the checks say WiFi is ok, but the tv is not. Comes up on TV technical issue. How do I get it sorted  bearing in mind Im female in my 70's!!!

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Hi @Sylvia531 

@either pull the plug for a few minutes or restart the tv from within the settings menu ... sometimes clears the error message